Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern your use of wholesome2go.com and your purchase and use of Wholesome2Go meal plans, gift cards and related services. Wholesome2Go is operated by WHOLESOME DELIVERY LLC. By using the website or placing an order, you agree to these Terms & Conditions and any additional terms presented to you before purchase.
Meal Plans
Wholesome2Go currently offers Every Day Wholesome, Sugar Control and Flex.
Every Day Wholesome and Sugar Control are offered in packages of 7, 14, 21 or 28 delivery days. Each delivery day includes breakfast, lunch, dinner, one vegetarian snack and one protein snack. Our kitchen selects the specific dishes based on the plan and the customer’s registered dislikes and exclusions.
Flex allows customers to choose delivery days, meal categories and quantities. Flex requires a minimum of three delivery days per week and at least two meal items per selected delivery day. Breakfast, lunch and dinner items count toward this minimum. Snacks, desserts, drinks and extras do not. Flex does not allow customers to select or preview specific dishes before ordering; our kitchen selects the dishes within the chosen categories using the customer’s registered dislikes and exclusions.
Prices and Delivery Charges
Current plan prices are shown during the ordering process and control at the time of purchase. Delivery charges vary by ZIP code and are shown or determined during ordering before the customer completes payment. Wholesome2Go may change prices prospectively, but a price change does not retroactively change a completed purchase.
Payment
Customers must provide a valid payment method for purchases. The amount shown at checkout, including applicable delivery charges and other disclosed charges, is the amount authorized for that purchase. A purchase is not complete until payment is successfully processed.
Optional Auto Renewal
Auto Renewal is optional and is not selected by default. A customer who does not affirmatively select Auto Renewal will not be automatically renewed.
If a customer chooses Auto Renewal, Every Day Wholesome and Sugar Control renew for the same package length when three or fewer delivery-day credits remain, unless the customer changes or turns off Auto Renewal beforehand.
If a customer chooses Auto Renewal for Flex, Flex renews when three or fewer delivery-day credits remain. The renewal uses the same number of delivery days as the current active pattern, with the current Flex week’s selected delivery days, meal categories, quantities and applicable registered preferences and exclusions carrying forward unless changed.
Auto Renewal terms, including the applicable price or charge presented for the renewal, must be shown clearly before the customer gives affirmative consent. Customers must be able to turn off Auto Renewal through the available account or support process. Nothing in these Terms limits any cancellation or renewal right provided by applicable law.
Delivery
Wholesome2Go delivers on scheduled delivery days to addresses within its current service area. Delivery eligibility is determined through the current address or ZIP-code eligibility process. Delivery charges vary by ZIP code.
Scheduled deliveries are generally delivered by 6:00 a.m. Actual delivery timing can vary because of route, access, weather or other conditions outside ordinary control.
Customers are responsible for providing a complete and accurate delivery address and any necessary delivery instructions.
Pausing or Changing a Scheduled Delivery
A customer may pause one or more scheduled delivery days or request an eligible scheduling change with at least 48 hours’ notice.
When a delivery is paused with at least 48 hours’ notice, the applicable delivery-day credit is preserved in the customer’s balance rather than used for that delivery.
Requests made inside the 48-hour window may be too late to stop preparation or scheduling and may still use the applicable delivery-day credit.
Initial Cancellation and Refund Period
A customer may request cancellation during the three calendar days following the customer’s first completed delivery.
For an eligible cancellation during that initial period, any refund concerns unused meal credits, excluding:
- completed deliveries; and
- scheduled deliveries that fall inside the 48-hour change window.
After the initial cancellation period, unused meal credits are generally nonrefundable except where required by law or specifically approved by Wholesome2Go.
To request cancellation or assistance with an order, contact Wholesome2Go Customer Support using the contact information below.
Meal Credits and Expiration
Meal-plan credits expire after 180 consecutive days without a completed meal-plan delivery. The 180-day period is measured from the customer’s most recent completed meal-plan delivery. If the customer has not yet received a completed meal-plan delivery, the period is measured from purchase.
Gift cards are separate from meal-plan credits and do not expire.
Gift Cards
Wholesome2Go gift cards never expire. Gift-card purchase and redemption are subject to the functionality and terms shown during the gift-card purchase and redemption process and to applicable law.
Cooler Bags
The applicable cooler-bag charge is $20 when a cooler-bag charge is properly due under the current Wholesome2Go bag process.
Customer Preferences and Exclusions
Customers may provide dislikes and exclusions for use in meal selection and substitutions. Customers are responsible for keeping their account information and registered preferences current.
Website Information
Menus, sample dishes, photography and other meal examples may change. Sample dishes are examples and do not mean a specific dish is available for customer selection. Current ordering screens and the customer’s completed checkout control over older promotional or informational content when there is a conflict concerning an active purchase.
Account Use
Customers are responsible for providing accurate account information and for maintaining the security of their account credentials. The website and account may not be used for unlawful activity, unauthorized access, fraud, abuse of promotions or interference with the operation or security of the service.
Intellectual Property
The Wholesome2Go name, website content, original text, graphics, logos, photographs and other materials are protected by applicable intellectual-property laws. They may not be copied, reproduced or used for commercial purposes without permission except as permitted by law.
Service Availability
Wholesome2Go may update, suspend or discontinue a feature, menu item, route, delivery area or service when reasonably necessary. Any change affecting an existing paid order remains subject to applicable law and the customer rights stated in these Terms.
Disclaimer and Limitation
To the fullest extent permitted by applicable law, the website and services are provided subject to the terms disclosed at purchase and without warranties not expressly stated in these Terms or required by law. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be waived.
To the fullest extent permitted by law, WHOLESOME DELIVERY LLC is not liable for indirect, incidental, special or consequential damages arising solely from use of the website or service. This limitation does not apply where prohibited by law and does not limit liability that cannot legally be excluded.
Changes to These Terms
Wholesome2Go may update these Terms prospectively. The current version will be posted on the website with an updated revision date. Changes do not retroactively alter a completed purchase where applicable law or the terms presented at purchase require otherwise.
Governing Law
These Terms are governed by applicable federal law and the laws of the State of California, without limiting any consumer protection that applies by law.
Contact
Wholesome2Go Customer Support
support@wholesome2go.com
(844) 347-9959
(323) 488-7272
Customer Service Hours: 10AM–5PM, Monday–Friday
WHOLESOME DELIVERY LLC