Terms and Conditions
Delivery is a daily charge based on your zip code. We have 2 flat rates: regular LA area, and extended LA area. If you are curious what your rate will be, and to make sure we deliver to your zip code, you can check that on the Shipping Calculator within your shopping cart.
We deliver your meals and snacks between 7pm & 6am daily on Monday, Tuesday, Wednesday, Thursday, Friday and Sunday. Your Saturday delivery will include meals for both Saturday and Sunday. All meal deliveries are guaranteed to arrive by 6am.
Don’t worry, you don’t have to be home to receive the meals and we won’t wake you up. When signing up, you’ll provide any special instructions and the exact location of where we will be leaving your bag each night. Many clients supply us with codes and keys so that we can safely leave their meals in areas where the general public can’t see them.
Your meals are left in an insulated bag, with ice packs that will keep the food cold until you wake up. We recommend you look to see if your bag has been delivered before going to bed. If it has, grab it and put it into your refrigerator. If it hasn’t, don’t worry the ice packs will keep it cool until morning. Just make sure to put your meals into your refrigerator upon waking. Follow our heating instructions to warm them up when you’re ready to enjoy!
Meals are placed in 100% recyclable containers. The rectangular containers used for breakfast, dinner and sometimes lunch are microwave and dishwasher safe. The round lunch salad containers and snacks are not microwaveable. All containers can be recycled in your city’s recycling bin or, even better, reused by you as storage containers.
These bags hold approximately one day of meals. We then add freezer cold packs to the bag and deliver the meals to your home. These black bags and freezer cold packs are property of Wholesome2Go and are to be returned nightly prior to your next delivery. Clients will be charged $15 for each bag unreturned within 7 days of delivery.
At Wholesome2Go, we strive to be as environmentally conscious as possible. The reheating instructions we provide are for a microwave, oven/toaster oven, and stovetop. While we don’t recommend a microwave, we understand that sometimes you just don’t have any other option.
Please don’t be shy about communicating your needs to us. Everything we do is for you. So please let us know how we are doing and how we can better serve you.
Thanks for inviting us into your kitchen! We look forward to hearing how you enjoy our meals.
In the following document the term “we”, “our”, “us” shall refer to Wholesome2Go, Inc., Wholesome2Go, owners, directors, employees, affiliates, partners or experts. The term “you”, “your” shall be interpreted to the clients of Wholesome2Go, Inc. and those that visit this website.
2. GETTING STARTED
Once you place an order, we will be able to schedule your first meal delivery within 72 hours.
3. SCHEDULING MEALS
For proper utilization of the Wholesome2Go meal delivery program, we recommend that you at least utilize our service at minimum (5) days out of the week. After purchasing any of our programs you must schedule your meal deliveries within 120 days. (See Utilization below)
We accept check, cash and most credit cards. You will be billed and charged for the full value of your meals you purchase ahead of time. Your purchase will be converted to credits. Each days worth of meals and snacks is 1 credit. We will accept your credit card information via over the phone, fax or from our website.
5. IF YOU HAVE NOT CHOOSEN AUTOMATIC RENEWAL
After purchase and before your meal program purchased expires, we will contact you to discuss if you wish to continue your program (unless you have chosen to have automatic renewal on sign up). If you decide to renew, you again will be billed for the program in advance. If we are not able to contact you before your subscription expires, we will assume that you do not wish to renew the subscription for the period identical to the last payment unless you let us know to the contrary.
Please note that prices may alter, and that we reserve the right to change prices without prior notice.
You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have for any reason whatever.
For purposes of non-interruption of your service you have the option on your sign up to choose whether or not you want us to automatically charge your credit card for subsequent meal program purchases. If you do not have automatic continuation, you will be reminded by us (via email or phone) if you wish us to charge your account for a subsequent 7 day, 14 day, 30 day, 60 day or 90 day program. Wholesome2Go™ shall keep your credit card information on a best effort basis confidential and shall only use or disclose credit card information and details for the means collected from you or as required by law.
Upon a meal program being purchased, you will have 120 days to utilize and calendar your meals.
8. RESCHEDULING MEALS
You must give us at least 72 hours advance notice to reschedule your meals.
9. HOURS OF OPERATION
We are always available during business hours of 9 AM – 5 PM (PST) Monday through Friday for any comments, suggestions.
We will deliver your Wholesome2Go™ meals by 6 a.m. The location of delivery shall be your home and it must be within our delivery service area. If you wish for that delivery is made elsewhere (such as your work and is within our delivery area) we will attempt to deliver it to you there. Locations other then your home must be acceptable to us as we are concerned as to leaving your meals in areas that you do not have full control over (such as your office door located in a common hallway, front door of your office building). Once the package is delivered to the location of your choice, Wholesome2Go™ is no longer responsible. Therefore, we ask that you choose a safe and reasonable place for your meal delivery. If you do not receive your delivery, call our customer service number. If it is our fault you did not get your meals, we will replace your meal for that day. If for reasons beyond our control you did not get your meals, we will make every effort to get your meals to you for that day.
11. WEEKEND DELIVERIES AND HOLIDAYS
We have found that members prefer to have their weekend meals and holiday meals delivered to them on Friday or the day before the holiday respectively since their weekend/holiday routine is different from that of the regular weekday. We have found that members prefer to take their meals with them on such days for trips out of town etc. To accommodate this request, weekend meals (Saturday and Sunday), at our discretion, may be delivered to your door on Friday or Saturday morning. If you have scheduled a meal on a Holiday that falls during the week, we may also, at our discretion, deliver that meal the day before the holiday. Therefore, please make sure that every Friday or the day before a Holiday you check your delivery location even if you have not scheduled a meal that Friday or that day before the Holiday as you may be receiving your scheduled weekend or Holiday meals at said time. If you find this to be inconvenient, please let us know and we will make alterative arrangements with you. Once you receive your meals for said deliveries, you must insure proper storage in your refrigerator and freezer as stated within “Once Food Delivered” below.
12. WEIGHT LOSS
We cannot guarantee any weight loss while you are on the program but rest assured if you follow your meal programs (and not eat additional food) and only drink water, it is proven that you will lose weight.
13. ADJUSTMENT TO FOOD INTAKE
We can adjust your meal program total caloric intake for your individual body. We sometimes find that individuals may require more or less caloric intake and thus we will attempt to accommodate you accordingly.
Tests have shown that being on a low-carb diet will favorably level your blood and cholesterol but we cannot guarantee that our meals will in fact favorably level your blood and lower your cholesterol. Always consult your physician or medical provider.
14. ONCE FOOD DELIVERED
Your food is delivered and packaged in our thermal cooler bags that have ice packs. Once we deliver the product to the place you designate it is your responsibility to take the food items and properly store them and keep them at the right temperature. You must follow the heating instructions thoroughly and if you cook or re-heat any food you must do so making sure that the food is hot throughout. You recognize that the products are packaged in specially designed bags containing cold packs to maintain the required temperature until delivered and in your physical possession. Frozen and chilled products should be put into deep freezes and refrigerators respectively upon receipt. Cooking and re-heating instructions must be followed closely. Make sure that re-heated food is hot throughout. The thermal cooler bags are provided for the sole purpose of making sure your foods are kept fresh until you pick them up from the place of delivery. Once you take possession of your meals you need to organize them accordingly. For example, when you pick up your meals from your door in the morning, you will likely eat your breakfast first. Put the remaining meals and snacks you are not eating immediately into the refrigerator (or as designated) as several hours will pass until you eat them. Don’t leave the meals and snacks in the cooler bag. The cooler bags are only designated to keep your meals and snack fresh until you pick actually pick them up. They will keep you food fresh and you must keep pick them up by 8 a.m. and store them accordingly. If you are receiving meals on a Saturday or Sunday or Holiday you must adhere to the rules stated above in “Weekend Deliveries and Holidays” above. We are not responsible for items placed at the location you designate and your failure to pick them up. We are not responsible for food spoiled for your failure to take possession of them in time or your failure to properly store them. The thermal cooler bags with ice packs will typically keep food chilled approximately 8 hours from the time the food leaves us for delivery. We anticipate deliveries in your area will be taking place from the start of the day to 6 a.m. We will be delivering your meals throughout the morning to you and other clients and cannot guarantee delivery at a specified time before 6 a.m. Weekend and Holiday deliveries may arrive on the Friday for the weekend and the day before the Holiday. You agree to check the delivery location by 8 a.m. that Friday if you scheduled a weekend delivery and the day before the Holiday by 8 a.m. if you scheduled a holiday delivery. Please review “Weekend Deliveries and Holidays” above.
We or our delivery couriers are not to be held responsible for any meal programs that are stolen or tampered with or suspected stolen or tampered with from the place you designate as a delivery. If your food is being stolen/tampered with or suspected of being stolen or tampered with then it is your responsibility to make alternative arrangements with us. We will work with you to make new delivery arrangements and thus reserve the right to suspend deliveries until alternative delivery arrangements are finalized. We also reserve the right to cancel your remaining days of your meal program provided we refund to you any days you have not used offset by any fee for any loss or stolen items belonging to us.
16. THERMAL BAGS & ICE PACKS BELONG TO Wholesome2Go™
We own the thermal cooler bags and ice packs. You will have right to use the cooler bags and ice packs. Cooler bags and ice packs are re-usable and thus you must leave the items at the delivery location so that our couriers can collect them from you. After your meal program has ended and if you decide not to continue, we will make arrangements with you at a convenient time to collect them. If your cooler bags and ice packs are not returned or arrangements made within a reasonable time we will consider the items as lost or stolen. In the event that our thermal bags & ice packs are returned damaged or are considered lost or stolen, you recognize that we reserve the right to charge you $30.00 per thermal bag.
17. PROGRAM CANCELLATION NOTICE
Upon purchase of a meal program you will have the opportunity to schedule and manage your meal delivery dates. To insure your utmost satisfaction with the meal delivery program, we will allow you to cancel your meal program under the following terms:
Cancellation notice must be received within three (3) days after the first meal is delivered. Example: You purchase your meal program on January 1 and schedule your first meal on January 5. Your last day to cancel will be January 8.
For all programs, you will receive a refund for the days that Wholesome2Go™ meals were not delivered and upon return of Wholesome2Go’s thermal cooler bag(s) and ice packs. There will be no refunds for those days meals were delivered.
18. MEALS SCHEDULED WITHIN 72 HOURS AFTER CANCELLATION
If meals are scheduled within the 72 hour period after proper notice of cancellation is received those meals will be delivered and charged.
Example: Your first meal is delivered on March 1 and you have meals scheduled to be delivered on March 4th, 6th and beyond. You give proper notice pursuant to the program cancellation requirements as stated above on March 2nd that you wish to cancel the program, then meals scheduled for March 4th will be delivered (since within 72 hours after cancellation is received) and charged but meals scheduled March 6th and beyond will not be charged.
Cancellations may be tendered by:
E-mail to email@example.com,
*You must keep a copy of the E-mail.
Facsimile to (818) 308-1401
*You must keep a copy of the facsimile & facsimile confirmation printout from your fax machine.
*You must receive a Cancellation Reference Number from the representative.
Note, for purposes of notification, the operative date of notice shall be deemed on the date the communication is received.
Pursuant to our medical disclaimer as stated on our website, http://www.wholesome2go.com, we at no time take any responsibility in any way for your medical condition deteriorating while on our program.
You acknowledge the fact that we are delivering your food to the location you designate. We take no liability for foods being stolen, lost or not arriving accept for the fact that we will replace the foods if it is our fault. We take no liability for foods being tampered with during the time we drop off the food at the location you designate through the time you actually take the meals into your physical possession.
We are not liable from illness you may derive from the foods you eat while on the program. We accept no liability for any problem you may have or that may occur as a result of eating foods on the program, the preparations of the foods, delivery of the foods, the acceptance of the food by you, the consumption of the foods or liabilities for any foods eaten by anyone other then you. If you fail to tell us about any allergic or medical condition, we accept no liability. If you fail to tell us about any allergic reaction(s) or medical condition(s) that has deteriorated while you eat the food, we will accept no liability. If you are allergic to certain foods or ingredients, we will make every effort to exclude such items from your meals but please note if traces or ingredients that you are allergic to happen to be within your meals, we accept no liability. If you fail to tell us that you are allergic to certain foods or ingredients or you were unaware that you were, we accept no liability.
20. RIGHT TO EXCLUDE
Without having to state a reason, we have the right to exclude individuals from our program. Individuals having a life threatening allergy(ies) will not be admitted. Note our foods may have traces of nuts.
21. CHANGE OF TERMS
We reserve the right to change the terms and conditions stated herein. We will publish the change of terms of conditions on this website and/or send notice to you via US Mail. After any changes have been published, you agree to be bound by the change of terms and conditions if you visit and use our website or make arrangements for any order.
22. CONTENT RIGHTS – COPYRIGHT
All contents of this website, material, name, publications, design, layout, colors schemes, text and graphics is copyrighted and owned by Wholesome2Go, Inc. Software and underlying source codes are owned by Wholesome2Go™ and or those that provide the services to Wholesome2Go™. You may individually print out contents of this website for the sole purpose of placing orders with Wholesome2Go. You are not allowed to use this website by copying it, modifying it or displaying any content of it without our permission in writing. You may not use our name Wholesome2Go™. You may not use our name and/or contents of this website for any commercial enterprise. These Terms and Condition of Service will be governed by and construed in accordance with the laws of the State of California. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms and Condition of Service to be unenforceable, the remainder of the Terms and Conditions of Service will continue in full force and effect.
These Terms and Condition of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of the Terms and Condition of Service will be effective only if in writing and signed by Wholesome2Go™. Without limiting the foregoing, under no circumstances shall we or our licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, cooler bag failures, ice pack failures, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.